Return and Exchange Policy
Harishyam Arts is truly committed to making your online shopping experience as seamless and personal as possible as if you were visiting our unique gallery in person.
It is pertinent to understand that our products are completely handcrafted, using complex procedures of carpentry, sculpture, polishing, and painting. Slight marks and minor variations in the product should not be mistaken as a glitch; any irregularities in the product only add to the inherent uniqueness that is intrinsic to it.
Despite our best efforts, we understand that for some reason you may want to return or exchange your purchase. We completely understand your decision, and will always use our best judgment, given the context, to ensure that our customer is always happy.
HOW MANY DAYS DO I HAVE TO RETURN MY ORDER?
Our policy lasts 7 days. If 7 days have gone by since your order Deliver, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Procedure For Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
WHAT ARE THE CONDITIONS FOR EXCHANGES AND RETURNS?
1. All items must be in the same/original conditions as delivered by Harishyam Arts
2. Several types of goods are exempt from being returned. We also do not accept products that are customized and make to order.
3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
4. The buyer is responsible for returning the goods back to us in the same original condition and it is therefore advised that the return package should be strongly and adequately packed so that there is no damage of goods in transit. The goods must be sent back fully insured and return to Jaipur Rajasthan.
5. If the customer simply does not like the product, Harishyam Arts does not refund shipping charges. All shipping and handling expenses, duties and brokerage fees, if any, are not refundable for returns or exchanges and will be borne by the customer and the amount will be deducted from the refund. A 10% service charge for restocking will be applied to returns as well.
6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. If you are shipping an item over INR 1,000.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
8. All Clearance items are final sale. There will be no returns or exchanges on these items.
9. Any item that is returned more than 7 days after delivery.
You May Contact us if you need more details.
