Domestic Shipping Policy
For the last 65+ Glorious Years, Harishyam Arts masterpieces have adorned the homes of our clients all over the world. When it comes to delivering our shipments to your doorstep, we take no chances and work with only the best in the business.
Approval and Packaging
- Once we receive your online order confirmation, a member of our Customer Care team will reach out to you on the mobile number provided to reconfirm your purchase and go over the details of your order, thereby ensuring you’re getting exactly what you want.
- Once your order is ready, we will share the photographs of your order for your approval. Upon your approval, your order will be processed to the packaging department.
- We take special care of the packaging and transportation. So that these reach the customer end without any damage. We pack them in blister packaging and corrugated or wooden boxes, knowing their fragile nature. After that we will palletize to make sure that your order reaches you in its best condition.
- As soon as we have the all the documentation ready, we will hand over your packed shipment to ours logistics provider and get in touch with you via email or text message to provide you with the shipment tracking number.
- If there are no delays, it should usually take 4-5 business days to receive your shipment.
Coverage Within India
For shipping within India, Harishyam Arts recommends and offers its customer Ground/Surface transportation for its shipments to pin codes serviced by FedEx, our primary logistics partner. If for any reason, your pin code isn’t covered by FedEx’s network, we will work with you to find a reliable alternative.
However, if you would like to personally pick up your order from our Jaipur (Rajasthan) store, or have it shipped by your own shipper, or any other way, we are quite flexible and would be happy to work with you or your preferred logistics provider. In either of the above cases, choose the ‘Pick Up from Store’ option during check out.
Please keep in mind that we too would love for you to get your Harishyam Arts Idols & temples purchase at the earliest, and at the least minimum cost. However, years of experience have taught us to be a little more safe than sorry and it’s because of this cautious approach, we mostly ship our products using the surface/ground transportation option within India.
In our experience, not only is it the most economical option as it costs much less than Priority or Overnight Air delivery options, but also it is perhaps the safest way for transporting our heavy weight and volume packages across the country.
In Store Pick Up Option
If you would like to pick up your order from our Jaipur, Rajasthan store or send someone else to collect it, select the ‘Store Pick Up’ option under shipping section during the checkout process. Our Customer Care team will coordinate the details with you and schedule a pick up time accordingly.
We take utmost care to pack each shipment carefully to ensure your valuable purchase reaches you intact and without any damage, but our responsibility ceases once the shipment is handed over to you.
Process In Case Of Any Damage
Despite all the precautions and our best intentions that our shipment reaches you in the safest possible way, sometimes things are beyond our control. No matter how securely a sculpture or product is packed, the journey to your doorstep is not in our hands and your cooperation here is of utmost importance.
Steps To Observe When Your Shipment Reaches Your Door Step
- If you notice any external damage to the outer packing or suspect something wrong, please make sure to mention it on the delivery slip before accepting the delivery of the package from the logistics provider. Also record the opening of the parcel for further proof.
- Please do not wait for an auspicious time/day/occasion to unbox your shipment. In the case of any damage, an insurance claim will have to be filed, for which timing is key.
- While unboxing if you notice that the product received is damaged, you must bring it to our notice within 24 hours of receiving the shipment by calling or what’s app (+91) 978 239 7360 (India) or mailing us at info.harishyamarts@gmail.com
- If possible, please click picture of each and every angles using your mobile phone or camera.
- Do not dispose of the packaging material and keep everything that came with the consignment for the inspection of the shipping company as well as the insurance surveyors.
- In the unlikely rare event of a damaged shipment, Harishyam Arts will ensure you get a full refund or an exchange AS LONG AS the above mentioned insurance claims procedures are followed.
Contact Us
If you have any questions or concerns about domestic shipping, please contact us via call: +91-9782397360 or email us at: info@harishyamarts.com