14" Mythological Nandi Brass Idol with Sacred Symbol Engravings

Q1. How can I contact customer support if I have a question about my order?

Ans:  You can reach our customer support team through several channels. The fastest way is via email, where we aim to respond within 24 hours. You can also reach us through our live chat feature on the website, available Monday to Friday. If you prefer speaking directly, we have a customer support phone line open during business hours, and we’ll be happy to assist with any order-related questions.

Q2. What should I do if I received a damaged item in my order?

Ans:  If you receive a damaged or faulty item, please notify us as soon as possible. We require a photo of the item showing the damage and your order number to process the claim. Once we confirm the issue, we will offer you a replacement or store credit depending on your preference. We strive to ensure every product arrives in perfect condition, so we’ll resolve this for you quickly.

Q3. Do you offer international delivery?

Ans:  Yes, we offer worldwide shipping to many destinations, including the USA, UK, Canada, Dubai, Australia, Mauritius, Singapore, and more. International shipping fees and delivery times vary depending on the destination. You can check the shipping rates at checkout before placing your order. Rest assured, we work with trusted couriers to ensure your order arrives safely and in a timely manner, no matter where you are.

Q4. Can I change my shipping address after placing an order?

Ans:  If you realize you've made a mistake with the shipping address after placing your order, please contact us immediately. We may be able to update the address if your order has not yet been shipped. However, once the order has been dispatched, it’s unfortunately too late to make changes. Always double-check your details before completing the checkout process to ensure accurate delivery.

Q5.How do I know if an item is in stock?

Ans:  We strive to keep our inventory up-to-date, so the availability of items is shown on each product page. If an item is out of stock, it will be clearly marked as unavailable, and you may have the option to sign up for a restock notification. If you’re unsure about a specific product’s availability, don’t hesitate to reach out to our customer support team—they can provide you with the most current information.

Q6.Do you offer discounts or promotions?

Ans:  Yes! We regularly offer discounts, promotions, and special deals throughout the year. To stay updated on our latest sales, we recommend signing up for our newsletter. You’ll be the first to hear about upcoming promotions, exclusive offers, and new product launches. Additionally, we may also have seasonal sales and discount codes available on our social media pages, so be sure to follow us for the latest updates.

Shipping Policy – Brass Statues

At Harishyam Arts, we craft and deliver premium handmade brass statues that embody timeless elegance and traditional artistry. Whether you’re ordering a decorative piece, a spiritual idol, or a custom-designed brass statue, our shipping policy ensures your order reaches you safely and on time.

Order Processing Time

Standard brass statue orders are processed within 3 to 7 business days. For custom-made or intricately detailed brass statues, processing may take 4 to 8 weeks, depending on the size, design, and finish. Once your statue is ready, we will email you a shipping confirmation with tracking details so you can follow your delivery.

Shipping Methods & Delivery Time

We partner with leading courier and freight services such as DHL, FedEx, UPS, and reliable local carriers to ensure secure and timely deliveries.

Domestic Shipping (within India): Estimated delivery time is 5–10 business days.

International Shipping:

By Air: Delivery usually takes 5–7 business days – the fastest and safest option for brass statues.

By Sea (Water Shipping): Delivery may take up to 45 days – the most cost-effective option for large or bulk shipments.

We assist with all customs clearance procedures for international orders to ensure smooth delivery. However, customs duties, import taxes, or local fees are the buyer’s responsibility.

Note: Delivery times are estimates and may vary due to customs inspections, courier delays, holidays, or other external factors.

Shipping Charges

Shipping fees are calculated automatically during checkout based on your delivery location, and the size and weight of the brass statue. We aim to offer transparent and competitive shipping rates for all domestic and international customers.

Secure Packaging & Insured Delivery

Each brass statue is carefully packed using protective wrapping, foam cushioning, and sturdy boxes or wooden crates to prevent any damage during transit. All shipments are fully insured, providing peace of mind in case of loss or damage.

If your statue arrives damaged or is lost in transit, please notify us within 48 hours of delivery with clear photos of the product and packaging. Our team will assist in resolving the matter and help file an insurance claim, if necessary.

Customs, Duties & Taxes

For overseas shipments, Harishyam Arts provides full customs clearance support to ensure a hassle-free process. However, any import duties, VAT, or other local charges must be paid by the customer.

Need Assistance?

If you have any questions about your brass statue order, shipping options, or delivery timelines, please contact our support team:

📧 Email: info.harishyamarts@gmail.com

📞 Phone: +91 97823 97360

We are committed to delivering your Harishyam Arts brass statue securely and in pristine condition, no matter where you are in the world.

To ensure your products last and continue to look their best, we recommend following these simple care and maintenance tips:

• Storage: Store your items in a cool, dry place, away from direct sunlight or excessive humidity. This will help prevent discoloration or degradation over time. If possible, keep them in their original packaging to maintain their shape and quality.
  
  

• Cleaning: For most items, a gentle cleaning routine is best. Use a soft, damp cloth to wipe away any dirt or dust. Avoid harsh chemicals or abrasive materials, as these can damage the surface. Always check the product label or manual for specific cleaning instructions.
  
  

• Avoiding Overuse: While durable, overuse of any item can lead to wear and tear. Try to alternate between products to prevent overloading one item. This helps maintain their longevity and functionality.
  
  

• Repairs: If your item experiences any wear or damage, contact customer service for guidance on how to proceed with repairs. Don’t try to fix it yourself unless instructed, as this could void any warranty or cause further damage.
  
  

• Preserving Functionality: Some items, like electronics or appliances, may need periodic checks to ensure they’re functioning optimally. Always follow the manufacturer’s maintenance recommendations to keep everything running smoothly.
  
  

• Humidity Control: For products sensitive to moisture, consider using dehumidifiers or moisture-absorbing products to maintain a stable environment. This is especially important for wood, leather, or fabric items that can be affected by excess moisture.
  
  

By following these simple care and maintenance guidelines, you’ll help extend the life of your products and enjoy them for years to come. If you ever need additional assistance, don’t hesitate to reach out to our customer support team—we’re always here to help!