8" Brass Puja Thali Set | Ritual Items

Q1. What types of payment methods do you accept?

Ans : We accept a variety of payment methods to make your purchase convenient. These include major credit and debit cards such as Visa, MasterCard, and American Express. Additionally, we accept payments through online wallets like PayPal, Google Pay, and Apple Pay. For larger transactions or special requests, bank transfers can also be arranged. If you encounter any issues with payment, please contact our customer service team for assistance.

Q2. How long does it take for my order to be processed and shipped?

Ans : Once you place an order, it typically takes 1-3 business days to process. This includes verifying payment, preparing your item, and packaging it securely. Shipping times vary based on your location and the shipping method selected. Domestic orders generally take 3-7 business days, while international orders may take 7-21 business days. You will receive a tracking number via email once your order has been shipped so you can monitor its progress.

Q3. Do you offer international shipping?

Ans : Yes, we offer worldwide shipping to a broad range of locations, including the USA, UK, Canada, Dubai, Australia, Mauritius, and Singapore. Shipping costs and delivery times will vary depending on the destination. When placing an international order, you will be provided with a shipping estimate during checkout. If you have any questions about shipping to a specific location, please contact our customer service team for more details.

Q4. Can I track my order once it’s been shipped?

Ans : Absolutely! After your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website. You can use this tracking number to monitor the status of your shipment in real-time. If you encounter any issues with tracking or if the tracking information does not update, please reach out to our support team for assistance.

Q5. What should I do if I receive a damaged or incorrect item?

Ans : If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide details of the issue along with your order number and any relevant photos of the damaged or incorrect item. We will work quickly to resolve the issue, which may involve sending a replacement or issuing a refund. Your satisfaction is our priority, and we strive to address any problems as efficiently as possible.

Q6. How can I customize a product?

Ans : To customize a product, you can either contact us directly at +91-9782397360 or visit our "Customize a Moorti" page on our website. Fill in the required details about your customization preferences, and our team will reach out to you to discuss your requirements. Whether you need specific designs, materials, or sizes, we are here to help create a product that fits your unique needs.

Proper care and maintenance are essential to preserve the beauty and longevity of your purchased items. Here are some general guidelines to help you maintain your items in top condition:

•  Regular Cleaning: For most items, regular dusting or wiping with a soft, dry cloth will help maintain their appearance. If your item requires deeper cleaning, follow the manufacturer’s specific instructions. Avoid using harsh chemicals or abrasive materials that can damage the surface.

•  Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause fading and deterioration of materials. Keep your items in a shaded or protected area to prevent color loss and material degradation.

•  Humidity and Temperature Control: Excessive moisture and fluctuating temperatures can adversely affect many materials. Store items in a climate-controlled environment to avoid issues such as warping, cracking, or mold growth. Ensure that your storage area is dry and well-ventilated.

•  Handle with Care: When moving or handling your items, do so gently. Avoid dropping or knocking them against hard surfaces, as this can cause chips, cracks, or other damage. Use proper lifting techniques and, if necessary, seek assistance for heavy or delicate items.

•  Routine Inspections: Regularly inspect your items for any signs of wear or damage. Early detection of issues can prevent more significant problems down the line. Address any maintenance needs promptly to ensure the item remains in good condition.

•  Follow Specific Instructions: For specialized items, such as those with intricate designs or specific materials, always follow the care instructions provided by the manufacturer. These guidelines are tailored to the unique needs of the item and will help maintain its quality and appearance.

By adhering to these care and maintenance practices, you can ensure that your items remain in excellent condition and continue to bring you joy for years to come. If you have any specific concerns or questions about the care of your item, don’t hesitate to contact us for personalized advice.